Reputation management for hotels is a crucial aspect of running a business that is so heavily concentrated on word of mouth recommendations. Still, it’s something that many hotels these days neglect to even address due to a simple lack of time. That failure to address your business’s online reputation, however, could be costing your business in more ways than one.
Just an accidental misbooking or one ticked off hotel guest who takes to the thousands of hotel review and feedback sites online can cost you hundreds of thousands of dollars a year. That’s why it’s so important to pay attention to your hotel’s online presence and if you don’t have the time to do it yourself, hire someone like me who does. Someone with a range of tools in their arsenal to ensure that your business is represented fairly online.